Is LaLee London a sustainable brand?
We do not mass produce items, everything is made in small batches and by hand. Which is why we often have items on pre-order. Our packaging is made in the UK and is ethically made and recyclable.
Is your jewellery hypoallergenic?
Yes, all our jewellery is hypoallergenic, made without lead, nickel and cadmium.
Can I wear my jewellery in the shower/to sweat in/swim in?
To ensure your jewellery stays looking its best, we recommend that you remove your pieces when swimming or showering.
What is gold vermeil?
Gold vermeil is a French term (pronounced ‘ver-may’) and is also known as silver-gilt. Vermeil is a thick gold plating (of at least 2.5 microns) on top of a sterling silver base. It enables us to create premium-quality, hypoallergenic, gold jewellery without the expense of solid gold. Cared for and stored correctly it should be endure frequent wear for years to come.
What is the difference between gold vermeil and gold plated?
Gold vermeil has a much higher amount of gold as well as a thicker layer than gold plated jewellery. Gold plated jewellery also often tends to have a more affordable base metal like aluminium or brass (although our gold plated jewellery has a 925 silver base). Due to its thicker coating, Gold vermeil is much more durable and resilient for daily wear.
How should I clean my jewellery?
We recommend using a gentle polishing cloth, ensuring it is clean and dry. Simply rub your piece gently in one direction, wiping away any dirt.
Can I add a gift message?
Yes, all our gift notes are handwritten when sending someone a gift and receipts are not included in the box so they won’t see cost breakdowns.
Something I love is sold out, what should I do?
Please email us at contact@laleelondon.com and we will do our best to get it for you.
How long will delivery take?
Standard UK delivery takes 2-3 business days to arrive and Express UK is shipped for next day delivery.
Do you ship to my country?
Please email us at contact@laleelondon.com and we will do our best to get to you wherever you are.
Do I have to pay customs and income charges?
Orders shipped outside of the European Union are subject to custom taxes and duties. This cost is the receiver’s responsibility and is payable on delivery of goods. Most countries have a personal import allowance but each one is different; please check your country’s import costs and regulations carefully before placing your order.
What happens if I miss my delivery?
Once the item is shipped, it is the customer's responsibility to accept the delivery. If you miss your delivery, please follow the instructions that are sent via SMS or on the card left at your door to follow up with the relevant postal service.
